What’s it like having an AI digital assistant working for your clinic? And what kind of efficiencies can you expect? In this case study, Oaklands Veterinary Hospital in Canada describe why they’re loving their Virtual Vet Nurse,... read more
When choosing an online booking solution for your clinic, it’s important to know the technology behind it. Is it a digital form? Is it an app? Or is it powered by AI?
As most people would agree: conversational AI is the way of the future. Everything else is starting to feel a little…left behind.
With an AI-based solution like Virtual Vet Nurse, automated online bookings are more intelligent, intuitive, and customizable.
What’s more, your Virtual Vet Nurse doesn’t only do bookings. It can help guide your clients throughout the whole customer journey – whether it’s taking a pre-visit history, arranging payments, post-op follow-ups and more.
As this clinic explains:
We use our Virtual Vet Nurse for booking appointments – as well as pre-appointment history-taking, surgical intake questions, and post-op check-ins. Before VVN, we had 4 separate ways of doing these. Now it’s all streamlined into one tool which integrates with our PIMS.
Read on to discover how clinics around the world are using their Virtual Vet Nurse digital assistant to create beautiful bookings (and more!)
Your clients will love the convenience of 24/7 bookings, and you’ll love the efficiency and time-savings.
Virtual Vet Nurse integrates with your PMS, to allow bookings to synch straight to your clinic calendar in real time. (Or if you prefer a non-integrated version, we also offer 24/7 Booking Requests).
Bookings are automatically confirmed, eliminating the need for phone calls or emails. For your clinic, it’s a totally hands-free process.
For your clients, there’s no app to download, or pesky passwords to remember.
This clinic describes the benefits they’re seeing on both sides:
Booking online with Virtual Vet Nurse is so much easier for our clients. Before, they had to log-in to an account. Now they can easily book in on their phone, with no fuss. VVN also links to our payment system, so we can request a deposit from new clients to minimize no-shows.
Virtual Vet Nurse offers you a choice of two formats.
You might want the simplicity of a 4-step booking form. (This is similar to what other booking providers offer; except they’re not AI, and they don’t offer our full menu of features).
Alternatively, you might want the full flexibility of an AI-based booking conversation. This is only possible with a platform like Virtual Vet Nurse.
Here’s how they both work:
Our 4-step process allows the client to: select their appointment type, choose an available day and time, their preferred vet or tech, enter their pet’s details, and confirm the appointment.
This clinic has a Virtual Vet Nurse digital assistant called Sam. As shown here, she’s helpfully explaining the choice of appointment types at her clinic, to ensure the client books the right one.
What if you want a more interactive booking process – but it’s too detailed for a booking form? No problem. That’s when you’ll choose the flexibility of a full AI conversation.
In our screenshot below, Victor is a Virtual Vet Nurse who works in one of our Australasian clinics. This shows how Victor begins his booking conversation, which also ends in a confirmed straight-to-calendar booking. But the difference is that Victor can do and say a lot more helpful stuff along the way!
The beauty of AI technology is that you can customize your booking conversations to suit your clinic.
Here are some of the ways clinics are using their Virtual Vet Nurse to super-charge their online bookings:
We have plenty more real-life examples to share. Just ask when you book a demo with us.
Virtual Vet Nurse does so much more than bookings. Our digital assistants can automate and manage the entire customer journey – including refills/repeats, pre-visit surveys, post-op follow-ups, client reviews, marketing & promotions, and more.
If you were to design your dream booking solution for your clinic, what would that look like?
Our Virtual Vet Nurse team would love to hear about it. Even better, we’d love to create it for you!
Just book a demo with us, and we’ll show you how.